FAQs
General Questions
- What types of floats does Sun and People offer? Sun and People offers a variety of high- quality floats, including loungers, rings, and arm Each is designed with comfort, durability, and style in mind, making them perfect for both pools and open water adventures.
- Are your floats suitable for both pools and open water? Yes! Sun and People floats are designed to work beautifully in pools and open water settings like sea and calm oceans. However, always consider local water conditions and safety guidelines when using them in open water.
- What materials are used in Sun and People floats, and are they eco-friendly? We use durable, non-toxic, eco-friendly PVC and other sustainable materials for our Our goal is to create products that are gentle on the environment while still offering comfort and long-lasting quality.
- Do you offer any warranty or guarantee on your products? Yes, we stand by the quality of our products and offer a limited warranty for any manufacturing If you encounter any issues, please reach out to our support team, and we’ll be happy to assist.
Shipping & Delivery
- How long does shipping take for individual orders? Typically, shipping takes between 1–2 business days for domestic orders. International delivery times vary based on location and shipping method.
- Do you ship internationally? If so, what are the shipping costs? Yes, we ship internationally! Shipping costs depend on the destination country and the size of your order. Rates are calculated at checkout, where you’ll be able to see the full cost before completing your purchase.
- How are shipping costs calculated for bulk or corporate orders? Shipping costs for bulk or corporate orders are based on the order size and destination. Contact our support team for a detailed shipping estimate tailored to your needs.
- What should I do if my float arrives damaged or defective? If your float arrives damaged, please contact us within 7 days of Provide a photo of the damage, and our customer service team will arrange a replacement or refund.
- Is there a way to track my order? Yes! Once your order ships, you’ll receive a tracking link via You can use this link to monitor the status of your shipment until it arrives.
Corporate & B2B Collaborations
- How can my business collaborate with Sun and People? We’d love to partner with you! Whether you’re a hotel, event planner, or retailer, we offer various collaboration opportunities. Reach out through our Collab page to know more and work together.
- How long does it take to produce a custom-designed float? Production times vary based on the complexity of the design and order quantity, but typically, custom orders take 6–8 weeks from final design approval to delivery.
- Can we request a sample before placing a bulk order? Absolutely! We can arrange samples so you can experience the quality of our products firsthand. Just contact our support team to discuss your sampling needs.
Sustainability & Quality
- Are Sun and People floats environmentally sustainable? Yes, we prioritize eco- friendly materials and sustainable manufacturing Our floats are made from non-toxic, recyclable PVC, and we’re always exploring new ways to reduce our environmental footprint.
- How are your floats tested for durability and safety? All Sun and People floats undergo rigorous testing for durability, UV resistance, and We meet or exceed international quality standards, ensuring each product is safe and long-lasting.
Returns & Exchanges
- What is your return and exchange policy for individual customers? If you’re not satisfied with your purchase, you can return it within 2 days for a full refund. Exchanges are not available, However, you may return eligible items for a refund to apply toward a new purchase on our Please ensure the float is unused and in its original packaging.
- Are there different return policies for bulk or corporate orders? For corporate or bulk orders, we offer customized return options based on the partnership agreement. Contact our B2B team for specific details.
- How long do I have to return or exchange a product? You have 7 days from the date of delivery to initiate a return or exchange for individual Please ensure the float is unused and in its original packaging.
- Who can I contact if I have issues with my order? Our customer support team is here to help! You can contact us via email at hello@sunandpeople.com or call us on +971 525404080.
